Understanding the fee structure on DanberKidz

Our fee structure is designed to support a seamless and safe experience for both parents and caregivers. Below is a breakdown of the booking fees and surcharges applicable to our users.

For Parents: Service Fee

Parents pay a 10% service fee per booking. This fee helps cover:

• Operational Costs: Ensuring smooth booking functionality within the app.
• Support Services: Providing reliable customer support for all users.
• Technology Enhancements: Ongoing updates and features to improve your experience.

The service fee is calculated as 10% of the total booking cost before any discounts are applied. It is displayed at checkout before confirming your booking, ensuring complete transparency.

Additional Charges for Children

1. Additional Children: A 25% surcharge is added to the caregiver's hourly rate for each additional child beyond the first.
2. Newborn Surcharge: A 25% surcharge is applied for any newborn child (birth to 1 year) added to the booking.

These surcharges are automatically calculated and included in the total cost displayed at checkout.

For Caregivers: Platform Fee

Caregivers contribute a 5% platform fee (commission) on each booking. This fee supports:

• Safety and Screening: Costs for verification, screenings, and ongoing safety measures.
• Technology Maintenance: Real-time tracking, communication tools, and platform upgrades.
• Operational Support: Ensuring the platform remains efficient and reliable.

The platform fee is automatically deducted from the caregiver’s earnings for each completed booking.

Hourly Rate

• The caregiver’s hourly rate is calculated based on the state where the care is being provided.
• The total cost, including the caregiver’s hourly rate, any surcharges, and the service fee (for parents), is displayed before confirming the booking.

Where to View Fees

• Parents: The total cost, including the service fee and applicable surcharges, is displayed at checkout before confirming the booking.
• Caregivers: The net earnings for each booking are shown in your My Stripe Wallet in the account menu.

Questions About Fees?

If you have questions or concerns about booking fees or surcharges, visit the DanberKidz Support page:

1. Select Submit a Ticket.
2. Choose Billing and Finance > Membership Billing Questions.

By understanding these fees and surcharges, parents and caregivers can better navigate the platform and make informed decisions about bookings.